UPAPP

Who is eligible?

Maccabi Zahav and Maccabi Sheli members, ages 14 and up.
Starting September 1, 2025, our offerings include parent training - providing healthy parenting tools for Maccabi members at the basic insurance tier. For further details >>

For what are they eligible?

An exclusive app for Maccabi members ages 14 and up, offering a variety of fitness and sports activities at over 2,000 locations nationwide.

1. Upbody - fitness and sports activities, through which you can accumulate uppers (points), redeemable at the upshop store for a variety of health workshops, sports products and benefits at substantial discounts.
A sampling of the activities available:
• Studio training
• Pilates equipment
• Yoga
• Gym
• Outdoor training
• Functional training
• Team up running community
• VOD of recorded online workouts - at no cost
• Women-only and men-only spaces
• Maccabi Workshops - Nutrition, Active Maccabi, Smoking Cessation, CPR, Baby Nutrition, Baby Massage, Healthy Living with Diabetes
• Maccabi Tivi Workshops - Mindfulness

2. - upmind - for mental wellness
Workshops and retreats for ages 18 and up, including:

• Mindfulness and Breathing
• Shiatsu and Reversing
• Breath Reversal
• Mini retreat for intentional breathing

3. Parent training
- Providing healthy parenting tools to Maccabi members facing parenting challenges. For more details >

How much does it cost?

• The first four fitness workouts per calendar month cost 25 NIS per workout.

• The fifth fitness workout onwards in the same month costs 50 NIS per

workout, without limit.

Starting from February 5, 2026 a co-payment of 55 ₪ per training session will be charged, with no limit.

• Online recorded workouts / VOD library - free and unlimited

• Mindfulness practice videos from Maccabi Tivi - free

• The Maccabi and Maccabi Tivi workshop prices reflect those advertised on the Maccabi website.

• upmind workshops and retreats - 40% discount on all workshops and retreats + 400 uppers (points). You may book up to four workshops or retreats per calendar year.

• Parent training - free of charge

Payment is made in the app using a credit card.

Where is the service provided?

Registration for activities

• Ages 14-18 - Registration for fitness training and recorded online activities is done only via the parent's upapp, provided that the child and parent are within the same household.
• Age 18 and up:
- Registration for fitness training and recorded online activities is done via upapp
- Registration for workshops and retreats is done on the upmind page in the app

Training and activities

o Fitness centers, studios and sports, workshops and retreats nationwide
o Recorded digital content for healthy lifestyle activities
o Recorded mindfulness practice videos, from Maccabi Tivi Online

Parent trainings

For complete information on eligibility >>

To download the app

Next steps

1. Download upapp from your app store or Maccabi app (through the home screen). If upapp does not appear in your Maccabi app, update the version.
2. Enter your ID number and birthday in upapp.
3. Validate your identity using a one-time code sent via SMS
4. Accept the terms of use (regulations)
5. Fill out a health declaration (if a doctor's confirmation approval is required - contact your family doctor for medical approval, and forward it to the upapp hotline on WhatsApp ‪074-7738874‬)‬
6. Arrive at the location and mark entry in the app - you can book an activity in advance in the app or coordinate by phone with the location, and update in the app (the app details the registration conditions for each activity, cancellation policy, difficulty level, duration of the workout, location and workout time)
7. Enjoy physical activity and earn uppers
8. Redeem your uppers in the app's digital store (upshop), or select from a variety of workshops and retreats in upmind

Maccabi Workshops:
1. Enter upmind in upapp - go to the "Maccabi Workshops" tab
2. Choose your workshop, in-person or online
3. Click on "More details and registration"
4. On the workshop page with details, choose a date, instructor's name, etc., and click "Register for the workshop"
5. Leave your details so they can get back to you.

Maccabi Tivi Workshops:

o Clicking on the workshop itself will lead to the workshop page with full details.
o Clicking on the "Workshop Calendar" will allow you to select a date.
o Confirm the terms, pay and complete the registration.

Parent training: For complete information about participation >>

1. Minor's eligibility:

The minor's registration process occurs in the parent's app only. A minor who attempts to register independently will undergo an eligibility check, after which the parent will receive a text message with registration instructions.

2. Adding a minor:

A parent who uses upapp and has children aged 14-18 will receive a notification with a button for the registration process, or can visit the "My Profile" page and click on "My Children" and register the minor.

To add a minor: -

Enter the Profile screen > Add children

- Validate your identity with a one-time code

- Fill in the minor's details: ID number and phone number

- Confirm the terms of use

- Health declaration - The health declaration must be filled out for the minor (after joining).

If medical approval is required, the parent can submit a request to the minor's physician and return the approval (if received) through the upapp customer service center.
If not approved, the minor will not be able to join.

For a parent who does not use upapp and has children aged 14-18: to register a minor, the parent must download upapp and register themselves.

3. Profile (account settings):

The parent will be able to edit the minor's information or close the minor's account at any time
.
4. Payment for activities:

- Only a parent may enter a credit card number and approve its use for the minor as well

- Responsibility for using the card lies solely with the cardholder, but a message will be displayed reminding the parent that its use is unlimited

- it will be possible to continue the process without entering a credit card. In this situation, it will not be possible to book paid activities, only online digital content

- the app is adapted for minors and will only display activities and places that they can enter.

5. Parental update:

- The parent will receive an SMS notification when the minor requests to register for upapp

- The parent will receive an SMS notification for each activity order made by the minor.

A minor using upapp who has turned 18 will be able to continue using it as an adult, and additional activity options will be displayed, as well as the upshop store

and registration for workshops and retreats

at upmind: - The phone number
on record with Maccabi must be confirmed - Upon entering upapp, a message will pop up with an explanation and two action buttons: By clicking "This is my number" , the message will close.
Clicking on "Update phone number in the Maccabi app"will redirect to the identification page and then directly to the Maccabi details update page.

- The parent will receive a month's notice to update credit information in the minor's account, and will be able to approve continued use for the minor. The parent can remove credit card information at any time.

Please note

• You can register for and participate in one workout per day.
• You can cancel or reschedule via the app, or directly through the location. Each site has their own cancellation policy as detailed in the app.
• You can simultaneously register for several activities scheduled for different days.
• Use is conditional on there being no debt to Maccabi's complementary health services.
• If you don't have Maccabi Sheli or Maccabi Zahav, we invite you to join and enjoy the benefits. For details >>
• The upshop store and upmind page are blocked for use by minors age 14-18.
• A parent who does not use upapp and wishes to register a minor aged 14-18 will need to download the app and register themselves.
• Existing users: The next time you log in to the app, you must sign the new terms of use.

The upapp customer service center is reachable on WhatsApp at ‪074-7738874‬ or by email at upapp@move-club.co.il‬

• The hotline does its best to respond to all inquiries and handle every request with sensitivity and as quickly as possible.

• The hotline's operating hours are Sunday-Thursday, from 8:00 AM to 5:00 PM. Fridays and holiday eves are from 8:00 AM to 1:00 PM.
• The hotline provides technical support and general service for a variety of inquiries, such as connecting to the app, checking benefit validity and terms, error messages, updating personal details, checking about a fitness club, booking activities, admission credits, bills/invoices, and attaching a medical certificate (health declaration).
• Disqualifying criteria for parent training

Questions and answers

What is special about upapp?

Upapp is exclusively for Maccabi members, offering a variety of activities for body and mind at attractive prices.

Now offered through upapp:

• upbody - fitness, sports and wellness. Includes a variety of activities nationwide for Maccabi Zahav and Maccabi Sheli members.
Participating in upbody activities earns you uppers points, which you can redeem at the upshop store for products at a discount, and also for upmind workshops and retreats.

• upmind – peace of mind. A variety of workshops and retreats at a discount for Maccabi Zahav and Maccabi Sheli members.

What is upbody?

upbody offers activities, training, and wellness options within upapp.
Maccabi Zahav and Maccabi Sheli members can participate in four training sessions per month for 25 NIS per session, and from the fifth session on, for 50 NIS per session.
The activities are found at over 1,000 fitness and wellness locations across the country - from large gyms to small neighborhood studios. You can always find an activity close to home, work, or a location convenient for you.

In addition, a variety of recorded activities are available free of charge on VOD, without limitation.

What is upmind?

upmind is new in upapp.
Maccabi Sheli and Maccabi Zahav members are entitled to up to four workshops or retreats per calendar year at a 40% discount and upon redemption of 400 uppers.
Upmind services are available for ages 18 and up.

How do you enjoy upapp benefits?

1. Download upapp to your mobile phone
2. Enter a verification code sent via SMS to the mobile number on record at Maccabi.
3. Signed terms and health declaration
4. Select your activity.

There are two options for booking activities, according to the location's policy:
1. Select the activity from the location's activity board in the app.
2. Coordinate with the location directly, and update the booked activity details in the app.
Upon entering, you must present the reservation confirmation received in the app, and confirm entry .

Where can I view the activities for which I have registered?

All information is available on the upapp homepage. Upcoming activities are under "My Schedule," and activities you've already completed are under "Completed."
By clicking on "All" you can see all the activities, treatments and workshops for which you are registered.

What is the difference between immediate entry and pre-order?

Next to each activity, it says whether you need to book in advance or can just show up and begin:

• Advance booking - group activities with limited spaces, such as yoga or pilates classes.
• Immediate entry - places where you exercise independently, without a group or instructor, such as a gym.

Do I need to make a commitment to participate ?

No commitment is required.
Eligibility for activities is based on your Maccabi insurance plan, and payment is based on the number of registered-for activities.

Is it possible to cancel participation in a training, workshop or retreat?

Each location's details page in upapp explains its cancellation policy. As long as the cancellation is in accordance with their policy, you can easily cancel your participation in the activity in upapp, in the "My Reservations" area.
An activity canceled in accordance with the location's policy will be refunded within three business days to the credit card entered in the app. If you did not arrive at the activity and did not cancel in advance, in accordance with the location's guidelines, you will not receive a credit.

Do I have to fill in credit card information to register for activities or watch VOD?

You can participate in up to two activities and watch unlimited VOD content, even without filling out your credit card information. To participate in additional activities and enjoy all the benefits available on upapp, please enter a payment method.

How do you pay for activities?

Payment for activities is with any credit card, except Diners.
Payment is made through the app. It is not possible to pay directly at locations.

Who can benefit from upapp?

Maccabi Zahav and Maccabi Sheli members ages 14 and up are welcome to enjoy upapp.
Want to upgrade and join Maccabi Zahav or Maccabi Sheli? You can join in the following ways:
• By calling the Maccabi non-stop hotline at *3555
• At a nearby Maccabi medical center
• In the Maccabi app or on Maccabi Online

How many activities can I participate in per day?

You can participate in one in-person activity per day. There is no problem registering in advance (on the same day) for several different activities, but only if they take place on separate days.

How much does each activity cost?

To help maintain a healthy lifestyle, Maccabi provides:
• Four activities per month at a discounted cost of 25 NIS per activity, and 50 NIS from the fifth activity onwards. You can participate in one activity each day.
• Upmind workshops and retreats - 40% off plus 400 uppers. The benefit is limited to four workshops or retreats per person per calendar year.
• VOD activities - available for free viewing, without restrictions.

How do I change my mobile number to receive a one-time code?

You can change your mobile number in your personal area on Maccabi Online, or call the Maccabi non-stop hotline at *3555.

What is upshop and how do you get there?

upshop is upbody's online store. You can buy health, sports and wellness products there, including discount coupons for sports stores and healthy food at great prices. Payment is made with accumulated uppers points, combined with a credit card.

Accessing the upshop store, accumulating uppers and purchasing products is possible only through upapp . If the store does not appear for you, update the app version.

What are uppers and how do you earn them?

Uppers are points you receive when you participate in upbody activities, and you can redeem them for discounted products at upshop and receive discounts on workshops and retreats at upmind.

How does it work?

• Just by joining upapp , you get 400 uppers as a gift!
• In-person activities are worth 200 uppers and recorded activities on VOD are worth 50 uppers.
• Uppers are valid for 12 months from the date of receipt.
Unlike in-person activities, which can be done once each day, online activities such as watching VOD videos can be done several times a day. However, in a given day, you can only receive uppers for one completed activity.

If you performed both an in-person and an online activity on the same day, you will accumulate uppers for both (i.e. a total of 250 uppers per day).
For each activity, the app states how many uppers you receive for completing it.

What is the validity of accumulated uppers points?

Uppers are valid for 12 months from the date of receipt. Each upper will have a different expiration date, depending on the date of the activity you performed. When redeeming points, older uppers points you have accumulated are used first, before they expire.

Can uppers be converted to money?

Uppers points cannot be exchanged for cash. If you lack enough uppers points to purchase a product, you cannot make up the gap by paying, but can continue accumulating uppers until you have enough to buy it.

I encountered a problem with the product I ordered - who should I contact?

You can contact the upapp hotline on WhatsApp at 074-7738874, regarding the following topics:
• Product ordered but not delivered
• Canceling a product order
• Order status
• Problems getting uppers
• Product or shipping problem
The hotline is open Sunday-Thursday from 8:00 AM to 5:00 PM, and on Fridays and holiday eves from 8:00 AM to 1:00 PM.
* Additionally, you can contact the supplier via the contact information that appears in the order confirmation email.

On the product page I want to purchase, it says "Savings of 80 NIS." To what did you compare the price?

Maccabi members are our top priority. It is important to us at upshop to provide products at the lowest price, and to save you the added fees that exist on other online sales sites.

All of the above is subject to Maccabi's supplementary health services regulations.

Maccabi upapp – your app for healthy living