Maccabi's Urgent Care Centers – Quality Care When You Need It

Who is eligible?

Maccabi members requiring urgent care.

What does Maccabi provide?

Urgent care services when needed outside of regular hours.

How much does it cost?

At Maccabi centers

A deductible of 104 NIS .

At centers affiliated with Maccabi

• From midnight to 7:00 a.m., applies a deductible of 24 NIS.
• During the day, from 7:00 a.m. to 7:00 p.m., full payment will be required (varies by center; it's advisable to inquire in advance).
• In the evening, from 7:00 p.m. to 11:30 p.m., applies a deductible of 104 NIS.
• On Fridays and Saturdays, at all hours of the day, applies a deductible of 104 NIS.

Fee exemptions:

Requesting a doctor's referral to an emergency care center

• The referral's validity for an emergency medical center varies based on the referring doctor (Maccabi, Tyto, or other) and the day it’s issued:
• Sunday to Wednesday: Referral valid until 8:00 AM the next day
• Thursday: Referral valid through Friday
• Friday: Referral valid until 8:00 AM on Sunday
• Holiday eve: Referral valid until 8:00 AM the day after the holiday
• If you received a doctor's referral to an emergency care center by phone, the doctor must still issue documentation.
• If you were referred to the emergency room by the center and subsequently hospitalized.
• If a Maccabi doctor referred you to an emergency medical center on Friday-Saturday or a holiday.

Referral by clinical specialist nurse or home care nurse

• If you're receiving at-home care and are referred by the nurse to an emergency care center operated by or affiliated with Maccabi.
• Referrals by a clinical specialist nurse in any of these five areas are solely to Maccabi emergency care centers.
• A community specialist
• Diabetes
• Geriatrics
• Palliative care
• Wound, stoma, and incontinence

Medical treatment in emergencies

• Injury necessitating stitches or dermal adhesive
• Foreign object in the eye
• Ingestion of an object or toxin
• Hypoglycemia (≤60 glucose units) in juvenile diabetics
• Fresh fracture
• Cast from previous day needing repair
• Dental damage
• Inhalation of foreign object into respiratory tract
• Shoulder, elbow, or jaw dislocation
• Urinary retention requiring catheterization
• Post-operative bleeding (up to 10 days after in-hospital surgery)
• Chemical eye burn
• Third-degree burn
• Head injury, ages 70 and above
• Familial dysautonomia patients
• Life-threatening allergic reaction
• Epileptic episode in epileptic patient
• Sexual assault or domestic violence
• Treatment for the following diseases:
• Cancer
• Hemophilia
• Dialysis
• Cystic fibrosis (CF)

Women

Pregnant women:

• Contractions
• Heavy bleeding
• Sudden decrease in fetal movement during the third trimester (week 28 onwards)

Women undergoing fertility treatments:

• Sunday through Thursday: only Pregnil and Ovitrel injections are administered
• On Fridays and Saturdays: injections necessary for fertility treatment are administered

Toddlers and children

• Head injury, ages two and under
• Fever of 38.5°C or higher in infants up to 60 days old
• Injury at kindergarten or school, or during a school trip. Confirmation from the kindergarten or school required

Snake or animal bite

• Snake or scorpion bite
• Animal bite - Bites must be reported to the Ministry of Health

Traffic accidents

A confirmed traffic accident victim or one with confirmation from the police:

• ER visit within 48 hours of the accident
• ER visit within 3 to 7 days of the accident, upon presenting a casualty confirmation from the police, along with a discharge sheet from the emergency room
• ER visit from the 8th day onward following the accident, only if a fee is required (visit between 11:00 p.m. and 6:00 a.m., or if there was a medical justification for the emergency room visit)

Work accidents

A work accident victim with employer confirmation (Form BL 250 or BL 283), provided that an ER visit occurred within 7 days of the injury.

Follow-up inquiries

Follow-up inquiry to the center regarding a resolved issue. Eligibility varies based on the time of the initial inquiry:

• Sunday through Wednesday: a follow-up inquiry on the same issue is permitted until 10:30 p.m. on the same day (subject to operating hours)
• Thursday: a follow-up inquiry is permitted until Friday at 10:30 p.m. (subject to operating hours)
• Friday or a holiday eve: a follow-up inquiry is permitted throughout Friday and Saturday, or on the holiday eve and the holiday itself
• Saturday: a follow-up inquiry is permitted throughout Saturday only

Where is service provided?

At Maccabi centers or affiliated centers:

• Children's center - urgent care for children
• Adult center - urgent care for adults
• Women's center - urgent gynecological care
• Orthopedic Trauma Center - offers primary treatment for orthopedic injuries, including splinting or stabilization, and treatment of injuries requiring stitches or dermal adhesive.

Requesting a doctor's referral to an emergency care center

What should you do?

Contact an emergency medical center.

Important information

• The deductible payable at the center is lower than at the emergency room
• Reception hours may vary during holiday evenings, holidays, and summer vacations. It's advisable to confirm operating hours in advance by calling the Maccabi Nonstop Call Center at *3555.