Maccabi at all times
Our members' best interests are the central axis of Maccabi Healthcare Services. This is why Maccabi invests significant resources to develop assessment tools which ensure the quality of medical services, and incessantly seeks improvements in the delivery of these services. Moreover, Maccabi continuously invests in the development of new and innovative services for the welfare of its members.
Maccabi members enjoy the availability of a national information Call Center, manned by our administrative and medical staff around the clock, all year round. Maccabi Nonstop staff includes customer service representatives to handle administrative questions, nurses to provide guidance and medical information to members and their family in need, supported by physicians on call. The Nonstop center is just another link in the chain of quality services available to Maccabi members.
Human Resources At Our Members' Service
To ensure excellent services delivery to members, Maccabi's Human Resources Department employ professional and personal criteria to perform a careful selection of candidates for employment. The Training and Human Resources Development Department provides training to employees and managers in their fields of activity, placing special emphasis on enhanced employee professional standards and updates on new and advanced medical and administrative methods. For many years, Maccabi has operated a professional continuing education center for physicians, which offers enrichment programs and workshops in service and delivery quality.
Maccabi also provides diverse training programs where staff members acquire tools for service delivery enhancement. Training is designed to ensure that Maccabi members attain the highest level of satisfaction compared to all national healthcare system members.
In collaboration with "Bikur-Rofeh," physicians make house calls to Maccabi Healthcare Services members after clinic and branch business hours - at night, on weekends and holidays. Physicians provide preliminary medical treatment at members' homes, including examinations and the dispensing of medications as necessary. The physician will also handle a transfer to a hospital facility, if required.
Second Opinion by Massachusetts General Hospital Specialists
A joint collaboration agreement with the Massachusetts General hospital in Boston, USA, allows Maccabi members to obtain second opinions, at minimal cost and rapid response time, from hospital chiefs of services and senior physicians at the Boston Medical Center who are members of the faculty of Harvard's School of Medicine. A special Maccabi team guides members and their physicians through all stages of the consultation. Maccabi members may also obtain second opinions from other medical centers worldwide.
Broad Range of Services for Maccabi Members
In response to members' needs, Maccabi Healthcare Services has established comprehensive service centers in several fields, where excellent professionals and specialists are at the disposal of our members. The skills and reliable service our staff provides, reinforces our members' trust in Maccabi.
Consulting and Assistance to Members in Obtaining Income Tax Exemptions
Under certain conditions, the Income Tax authorities provide an income tax exemption to individuals who have become disabled temporarily due to illness, hospitalization or surgery, or who suffer from a permanent disability.
The procedure is not a simple one - members are required to be familiar with the details, obtain the required authorizations, file applications with the relevant committees and complete additional steps. We have found that the very patients who are most in need of the exemption are both mentally and physically unable to deal with the rigors of the procedure.
The Tax Benefits Services, part of Maccabi Healthcare Services, was established to assist members in exercising their rights. A skilled team of medical specialists and tax experts, with extensive knowledge of the procedures, assists Maccabi members to exercise their full legal rights and receive all the benefits to which they are entitled by law.
The Tax Benefits Services staff are experienced in examining the merits of each individual case, and assist members or their families in understanding the laws preparing for medical review committees and exercising their full rights.