Would you like to request a prescription, sick note, or seek advice regarding a medical condition from the doctor? Using the "Requests from the Doctor" service you will be able to contact your doctor online via the website or application. You can request prescriptions, referrals, confirmations, or advice regarding medical
conditions without needing to visit the clinic.
Here is a short and simple guide that will help you use the service easily and quickly.
Information about the service
What requests can be made to the office?
The office handles the following administrative issues:
- Medication approvals
- Financial authorization forms (Form 17)
- Refunds
- Service location and appointment scheduling
- Copies of documents
How often can you send requests to your doctor?
You can submit online requests to the doctor on medical matters. Each request can include several topics together (for example - a prescription request, a request for a sick leave certificate, a question for the doctor) - all within the framework of a single request.
The number of requests that can be submitted each quarter is limited and varies by population type:
- Up to 4 requests per quarter: All Maccabi members
- Up to 5 requests per quarter: Maccabi members over the age of 70
- Up to 8 requests per quarter:
- Members from an evacuated community
- Patients with a serious illness
- Children with somatic disabilities
- Children with somatic disabilities + children diagnosed with autism
- Members with hearing disabilities
- Children of parents with hearing adaptation needs
- Members treated in the home care unit
- Members who are candidates for treatment in the home care unit
- Members receiving supportive care within the home care unit
- Those on respiratory support
Which doctors can receive requests?
- Family doctors and pediatricians - You can submit a digital application to family doctors and pediatricians, or to the team of doctors in their joint clinic, only if you have visited the doctor in the last 18 months.
- Gynecologists - You can submit a digital request to the last gynecologist you visited in the past year.
Minors between the ages of 16 and 18 can also submit a digital request to a gynecologist. Parents/guardians may also view what minors in their care send the doctor, in accordance with the law.
You can contact these doctors only if they have enrolled in the Online request-filing service.
If you visited another family doctor besides your regular one, you may also send them an online request within 3 months of the visit date.
When can you expect a response from your doctor?
- Family doctors and pediatricians - response within 5 working days
- Gynecologists - a typical response timeframe is within 10 working days.
The service is not intended for urgent situations. If you require urgent medical attention, please contact the relevant treatment providers, and if necessary, urgent care centers.
It is at the doctor’s discretion how to respond to each request, based on their medical judgment. Doctors may provide a full or partial response, decline the request, request that you visit the clinic, or offer recommendations on how to proceed. If the doctor's response includes explanations or recommendations, please read them carefully and follow accordingly.
Important information
- Drug approval requests - This service does not include a drug approval request. How to submit a drug approval request >
- Please submit requests regarding medical matters only. Requests regarding administrative issues should be directed to the medical center's office
- Try to provide a concise request, ensuring to include all necessary information for the doctor to respond effectively
- Some doctors are able to receive requests on weekends as well, depending on their personal preferences.
- You can contact a doctor on the website or app only if you have visited that doctor in person over the last 18 months, and the doctor examined you and wrote a diagnosis in your medical record.
- An online chat option is available every day of the week, including Fridays and Saturdays.
